Working With Us
In a demanding online world, you need a team that provides stability, service, support and the right strategy to help you achieve your goals.
Eye Media's team of professionals provide a project methodology that we tailor to the needs of each client. Using simple to use but sophisticated project management systems, clear documentation and the 'personal approach' of regular contact and consultation, our experienced project managers are there to deliver on our 'we can do anything' promise.
The very first thing that you will notice about Eye Media is the enthusiasm and passion we have for every project. We feel that this is as critical as our experience and skills in providing you with the best service possible.
Whether it be a major new project or a routine support request, Eye Media provides you with the benefit and experience of a Project or Account Manager as your central day to day liaison, who is contactable 24/7.
The formal method of managing project progress and client communication is the Eye Media Customer Console. The Customer Console provides a central online communications and tracking platform that will hold all dialogues, tasks and timeframes and act as a single source of all information about the project.
Our clients have rapidly adopted and valued Console for its clear benefits over the traditional, fragmented approach of emails, files and document versions that can lead to confusion and delays due to simple communication breakdowns.
Eye Media follows a strict Software Development Methodology matrix that embraces the key areas of an Online Project, and their interdependencies including:
- Content and Structure
- Features & Functions
- Visual Design
- Skills Transfer
- Testing process
- Handover Process
At the very beginning of each project, the Project Plan is initiated and is the day-to-day responsibility of an experienced Eye Media project manager.
The plan is constantly reviewed, amended, confirmed and communicated with the Client. Examples of its major components are:
- Major Project Streams
- Breakdown of Tasks
- Allocation of Owners, Participants, Decision Makers and Stakeholders
- Allocation of Tasks, Timeframes and Resources
- Task Interdependencies
- Milestones, Review Steps and Sign-off Points
- Task Slippage and Issue Identification
Complete documentation and regular communication ensures that business needs and solution requirements are fully met. Electronic, interactive project tracking systems ensure milestones are met and are regularly updated.
Project Documentation & Administration
Eye Media also has established processes and procedures for the administrative aspects of projects, managed within the central Customer Console system. These processes and associated documentation include:
- Business Requirements Definition
- Technical & Functional Specifications
- Work Authority Documentation
- Variation Documentation and Signoff Forms
- Issues Register Documentation and Signoff Forms
- Costing Calculation Spreadsheets
- Project Milestone Review Documentation and Signoff Forms
- Project Handover Documentation and Signoff Forms
- Testing Period Documentation and Signoff Forms
- Final Project Completion Documentation and Signoff Forms
- Administration and User Training Guides and Manuals
Complete documentation and regular communication sets business needs, solutions outcomes and benefits. Electronic, interactive project tracking systems ensure milestones are met and are constantly available online.
Regardless of the task or project, Eye Media's goal is to form a solid working relationship with our clients, where communication is one of the key ingredients of success.
A small sample of Eye Media's successful project methodology implementations include:
Automotive Networks - Managing the hosting, system performance, optimisation programs and project management for development of XML content syndication systems
Baird Publishing - Project management for development of Online Magazine, Advertising systems and global industry databases
Candidates Alive - Project management for development of online video, website, and ecommerce
Central Goldfields Council - Project management for development of Content Management System and website
Department of Health – Project management for development for multiple projects including eLearning, website, standards and hosting programs
Department of Premier & Cabinet - Project management for upgrade and migration of Content Management System and Intranet Portal
Drager Medical (Siemens) - Project management for Customer and Sales Force Applications Development
Emergency Services Telecommunications Authority – Project management for development for Intranet strategy, Content Management System and website
GlaxoSmithKline (GSK) - Project management for development of Notes system for healthcare SMS alerts
Insurance Australia Group - Project management for Notes Application troubleshooting and consulting
Municipal Association of Victoria – Project management for online events system
Dept Sustainability & Environment - Project management for online branding and design standard development
National Australia Bank - Project management for Notes to Microsoft migration
Precise Background Services - Project management for system for automation of criminal checks
Rip Curl - Project management for global Intranet deployment
Repco Group Limited - Project management for Content Management System, e-commerce, hosting and websites
Sedgwick/Marsh McLennan Corporate Insurance Group - Project management for B2B Insurance system; quotations application, Superannuation system; Oracle integration; extranet; hosting; Content Management System
Singapore Power International - Project management for Content Management System, Internet & Multiple Intranet sites
Transurban - Project management for migration of Web systems to external hosting organisation; Clustered hosting environment, management of CMS systems
We welcome you to meet with us to explore the benefits of Eye Media Australia’s experience and passion for innovation.