Eye Media SysAdvantage Lotus Notes Domino Hosting & Support Services
The SysAdvantage group of consulting and support services by Eye Media was developed to ensure that every aspect of our clients’ Lotus Notes applications and infrastructure operates at its highest performance potential.
This Lotus Notes Consulting and Support is backed by Eye Media's 15 years experience in Domino Hosting and Lotus Notes development.
As applications become continually more mission critical and complex, their interaction with all aspects of the IT infrastructure on which they reside also increases in complexity. SysAdvantage consulting and support draws from this experience to identify and prioritise the application and environmental factors that need to be addressed to ensure the health of complex or massively loaded Lotus Notes services.
SysAdvantage Lotus Notes Domino consulting analyses the critical components for effective application environments. This service encompass and provide critical requirements for:
- Lotus Notes Domino Application & Environment Security
- Lotus Notes Domino Application Development Standards
- Overall Lotus Notes Domino System Administration
More specifically, SysAdvantage provides troubleshooting for:
- Structure of developed Lotus Notes/Domino Applications
- Lotus Notes Server Configuration & Ongoing Administration
- Operating System & Application Software Environments
- Physical Server Setup and Security
- Network Topology, Datacomms Configuration & Administration
As an Eye Media client, you will have 24/7 access to a senior Account Manager as well as the Eye Media Customer Support Console. This simple to use, but sophisticated system provides our clients with a single online gateway to:
- Submit and track support requests
- Submit urgent support requests for immediate response 24/7
- Request new work or quotes for new work
- Receive latest news and alerts
- Check statistics and knowledge resources of previously completed support items
- Access links and login details to applications
- Provide a reporting and audit trail for support requests, progress, closure and charges
In several cases, Eye Media Australia has been the sole Lotus Notes resource for our clients as they scale down their internal development and support resources. These clients range from sites with less than a dozen Lotus Notes users, to global infrastructures of over 30,000 registered users.
From basic user requests, to the most complex system administration and development tasks, Eye Media has the processes and expertise to provide outstanding service at exceptional value for money.